Shipping policy
SHIPPING POLICY
Made For Your Cat — Not Mass Produced
Each PetSuperBed is prepared individually with care and attention to detail. We don't rush the process — our goal is to make sure every bed meets our quality standards before it is shipped.
Production Time
Please allow 10–14 business days for production, preparation, and finishing before your order is shipped.
You'll receive a confirmation email as soon as your order is on its way.
Delivery Time
Once shipped, delivery typically takes 6–10 business days, depending on your location and local carrier transit times.
You'll receive a tracking number by email. Please allow up to 72 hours for tracking information to update after shipment.
Free Insured Shipping
Every PetSuperBed order includes free worldwide shipping and is fully insured during transit.
If your package arrives damaged or goes missing in transit, please contact us within 7 days at robydigital@proton.me. We will review the issue and, where applicable, arrange a replacement or refund.
Why The Wait Is Worth It
We understand that waiting for your order can be difficult. The additional preparation time allows us to focus on quality and ensure your cat's new favorite spot is properly prepared before shipment.
Wrong Address
Please carefully check your shipping address before completing checkout.
If you notice an error, contact us at robydigital@proton.me within 12 hours of placing your order, and we will do our best to correct it.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Questions?
If you have any questions regarding your order or shipping, contact us at:
We aim to respond within 24 hours.